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Hospitality Operations

Make service fun and rewarding pursuing a career in Hospitality with an education at Salish Kootenai College. And, watch your opportunities blossom.

The hospitality and tourism program offers students a comprehensive overview of hotel and restaurant operations, application of customer service skills, development of appropriate accounting, critical thinking, and communication skills, and an understanding of the impact of cultural perspectives on staff and guest relations. Students may take individual courses in hospitality and tourism as a continuing education credit or Students may also continue into the one year Certificate of Completion. The Certificate of Completion has a well-rounded hospitality curriculum as well as introductory courses such as business and computers. Once you obtain your certificate of completion you can even transfer to a Bachelor in Hospitality Services program at other college or university.

Career Opportunities

Careers such as food and beverage operations, hospitality management and business operations await you. You will exit the program with the knowledge and job skills necessary to qualify for immediate employment in the hospitality industry as entry-level managers. Students will earn industry recognized credentials and certifications with the gold standard American Hotel and Lodging Institute. www.ahlei.org

Learning Outcomes

  • At the end of the one-year program, students will be able to:
  • Apply critical thinking skills to achievement of specific outcomes in hospitality-specific areas.
  • Exhibit effective management and interpersonal skills throughout the program.
  • Demonstrate effective guest and staff communication skills appropriate to the hospitality industry.
  • Discuss and apply effective customer service skills.
  • Apply understanding of culturally derived communication and expectations.
  • Discuss basic concepts of the history, current issues, and cultures of the Confederated Salish, Kootenai, and Pend d’Oreille peoples.
  • Understand the legal and ethical frameworks that impact the hospitality industry.

Program Department Directory

Contact a specific faculty or staff member here.